Patient Support
Articles relevant to patients accounts
15 articles
FAQ
Logging in, resetting password, hospital assistance
How do I log in again?For patients who have already created an account and need help signing back in.
Log in using date of birthUse this method if you have forgotten your password, or if your password is not working.
I have forgotten my password!Use this guide to reset your password and regain access to your account.
Problem with account informationUse this guide if your date of birth, name, email address, or mobile number is incorrect or needs to be updated.
I need assistance with my careUse this guide if you have a question or concern about your medical care, treatment, or appointment.
Sharing a mobile number or email address between two peopleUse this guide if two people share the same phone number or email address and both need to use Personify Care.
Verification codes - not receiving yours or having trouble?Use this guide if you have been asked to enter a code but haven't received one, or the code you received isn't working.
Common frequently asked questionsQuick answers to the most common questions. Click the links for full step-by-step guides.
Creating a Personify Care account
Your Personify Care account activation
Activating your accountFollow these steps when you receive an invitation from your healthcare provider to join Personify Care.
How do I enable cookies?Use this guide if you are seeing a message telling you to enable cookies before you can log in or register.
How do I register on behalf of someone?Use this guide if you need to complete forms or activities for a child, family member, or someone who cannot use a device themselves.
My registration link is not workingUse this guide if you tapped your invitation link and it isn't opening, shows an error, or takes you to the wrong place.
Managing your Personify Care account
Your account features, seeking technical support
How to complete activities and use your accountHow to complete activities, send messages, view past responses, and switch between multiple accounts.
Account settingsHow to change your text size, language, email address, and password, and where to find the Terms of Service and Privacy Policy.
How to contact Personify Care supportUse this guide if you need help with your account, logging in, or using the platform.