If you have forgotten your password you can reset it by:
Clicking the Reset Password button below (or go to Personify Care)
Entering the mobile number you used to create your account
The password link will arrive as a text or email, depending on your account preferences. (If you've chosen email, check the SPAM folder, just in case). The reset link is valid for one hour.
Please note: The date of birth of the account owner will be required to reset your password.
More detailed step by step instructions
Go to Personify Care
Tap "Use date of birth" beneath the Submit button
Tap the "Reset your password" link at the bottom of the screen (you may need to scroll down on some devices)
Enter your mobile phone number and tap Submit
You will receive a message (SMS or email - check your SPAM folder if using email) with a secure link, it may take a few moments. Tap the link - it is valid for one hour.
SMS example
Email example
Enter your date of birth to verify your identity
You may see a screen asking to verify your identity, tap “Send SMS Code”
In a few moments, you will be sent a code via SMS. Fill in the code and then tap Confirm.
Enter your new password (following the password requirements) in the first field, re-enter it in the second field, and tap Save
You should now be logged in with your new password saved.
Frequently asked questions
I didn't receive a reset link
Check that you entered the correct mobile number - it must be the one you used when you registered. If you chose email notifications, check your SPAM or junk folder. The link is sent within a minute; if it hasn't arrived, try the process again.
The reset link isn't working
Reset links expire after one hour. If yours has expired, go back to the login screen and start the process again to receive a new link.
It says my date of birth is incorrect
Make sure you are entering your date of birth in the correct format (e.g. 01, 01, 1980). If you continue to get an error, it's possible a typo was entered when your account was created. In that case, please contact us via the chat button - our support team can assist.
I don't have access to the mobile number I registered with
Please contact us via the chat button. Our team can help verify your identity and update your details.
Still having trouble? Tap the chat button in the bottom right corner of the screen to contact our support team. We're here to help.