FAQ
Logging in, resetting password, hospital assistance
8 articles
How do I log in again?For patients who have already created an account and need help signing back in.
Log in using date of birthUse this method if you have forgotten your password, or if your password is not working.
I have forgotten my password!Use this guide to reset your password and regain access to your account.
Problem with account informationUse this guide if your date of birth, name, email address, or mobile number is incorrect or needs to be updated.
I need assistance with my careUse this guide if you have a question or concern about your medical care, treatment, or appointment.
Sharing a mobile number or email address between two peopleUse this guide if two people share the same phone number or email address and both need to use Personify Care.
Verification codes - not receiving yours or having trouble?Use this guide if you have been asked to enter a code but haven't received one, or the code you received isn't working.
Common frequently asked questionsQuick answers to the most common questions. Click the links for full step-by-step guides.