FAQ
Logging in, resetting password, hospital assistance
8 articles
- How do I log in again?For patients who have already created an account and need help signing back in.
- Log in using date of birthUse this method if you have forgotten your password, or if your password is not working.
- I have forgotten my password!Use this guide to reset your password and regain access to your account.
- Problem with account informationUse this guide if your date of birth, name, email address, or mobile number is incorrect or needs to be updated.
- I need assistance with my careUse this guide if you have a question or concern about your medical care, treatment, or appointment.
- Sharing a mobile number or email address between two peopleUse this guide if two people share the same phone number or email address and both need to use Personify Care.
- Verification codes - not receiving yours or having trouble?Use this guide if you have been asked to enter a code but haven't received one, or the code you received isn't working.
- Common frequently asked questionsQuick answers to the most common questions. Click the links for full step-by-step guides.