The steps depend on which browser and device you are using. Follow the steps below for your particular device and browser.
Go to the Settings app on your iPhone.
Tap Apps, then tap Safari.
Tap Advanced, then turn off Block All Cookies.
Go to the Safari app on your Mac.
Choose Safari > Settings, then click Advanced.
Unselect Block all cookies.
Websites, third-parties and advertisers can store cookies and other data on your Mac.
On your Android device or desktop, open Chrome.
At the top right, tap the three dots (⋮) > Settings.
Tap Site settings > Third-party cookies.
Select Allow third-party cookies.
Open the Firefox browser
Click the three lines (☰) in the top right then Click Settings
Click Privacy & Security
Below “Enhanced Tracking Protection”, select Standard
Open Edge browser
Select the three dots (⋯) in the top right to open Settings and more.
Select Settings > Privacy, search, and services .
Select Cookies and enable the toggle Allow sites to save and read cookie data (recommended) to allow all cookies.
After enabling cookies
Once you have made the change:
Close your browser completely (don't just close the tab)
Reopen your browser
Go back to Personify Care and try again
Frequently asked questions
Why does Personify Care need cookies?
When you log in or register, Personify Care stores a small file called a cookie in your browser. This cookie keeps you securely logged in as you move between pages - without it, the platform cannot remember who you are during your visit.
Cookies are only active while you are using the site and are removed when you log out or close your browser.
Do I need to do this?
Only follow the steps below if your browser is showing you a message saying cookies need to be enabled. If you can log in normally, you do not need to change anything.
Still having trouble?
Tap the chat button in the bottom right corner of the screen to contact our support team.